Refund Policy
Effective Date: [Insert Date]
At LISENBY, we stand behind the strength and quality of everything we offer. This Refund Policy outlines how we handle returns and refunds for any future purchases of memberships, merchandise, or digital products.
1. Pre-Launch Signups (Email Waitlist)
Currently, we are not charging for sign-ups or offering paid memberships. If this changes, any payment-based sign-up will include clear terms before checkout.
2. Apparel & Merchandise (Future Policy)
When physical products (e.g., LISENBY hats, shirts, hoodies) become available:
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Returns: Must be requested within 14 days of delivery. Items must be unused, unwashed, and in original condition.
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Refunds: Issued once the returned product is received and inspected.
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Non-refundable: Items marked as final sale, limited edition drops, or used gear.
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Exchanges: Available based on inventory.
Shipping fees are non-refundable unless we made a mistake with your order.
3. Memberships & Training Services (When Active)
Once LISENBY opens physically and offers memberships or personal training:
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Founding Member Deals are non-refundable after purchase unless otherwise stated.
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Monthly Memberships are billed on a recurring basis and can be canceled anytime with no future charges.
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We do not offer refunds for past membership months or unused time.
4. Cancellations
If you accidentally signed up for a paid service or product, please contact us within 24 hours at 📧 [your email here]. We’ll do our best to help.
5. Contact for Refunds or Support
If you need to initiate a return or have questions about a product or charge, email us at:
📍 Saratoga Springs Utah
Instagram: @lisenbygym